How do I choose the right technical support guide?

Select your device below — Junior, Go or One — to see setup steps, charging tips and troubleshooting specific to your device.

Can I speak to someone for technical help?

Yes. Our UK-based team is a phone call away on 0800 688 9961 (Mon–Fri, 9am–5pm).

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Technical support

Which device do you need help with?

Choose your device below to see setup steps, charging tips and troubleshooting. Prefer to speak to a person? Our UK team is a call away on 0800 688 9961.

Junior - Kids GPS Watch

Kids GPS watch setup, charging, app pairing and safety features.

View Junior support

GO - Adult GPS Watch

Setup, charging, common display issues and water-resistant daily wear.

View GO support

(Pendants may vary)

One - GPS Pendant

Emergency use, charging, water resistance, pacemakers and fall detection.

View One support