Help with your Go - Adults GPS watch
Setup, charging, water resistance and troubleshooting for your Go - Adults GPS watch. Our UK support team is always a call away if you'd rather speak to someone.
Phone lines open Mon–Fri, 9am–5pm. Live chat available 24/7.
How do I set up my Go - Adults GPS watch?+
1. Plug the home locator into a central mains socket in your home and switch it on — two green lights confirm it's working. 2. Turn on your watch by pressing and holding the control button for 3 seconds. Short presses cycle through screens (time, step count). The screen sleeps after 10 seconds to save battery but the watch is still protecting you. 3. Make a test call by pressing the SOS button for 3 seconds and following the prompts.
How do I use the Go - Adults GPS watch in an emergency?+
Press and hold the SOS button for around 3 seconds. The watch will connect to our care team and open a two-way call so you can speak with a responder. GPS shares your location with us during the call so help can be sent to wherever you are.
Common Go - Adults GPS watch issues+
If your Go - Adults GPS watch shows an "x" in the top-left of the display (no mobile network), if you can't be called on the watch, or if a test alert won't trigger, try turning the watch off and on again. If the issue persists, please call us on 0800 688 9961 and we'll help you diagnose it.
Can I wear the Go - Adults GPS watch in the shower?+
Yes. The Go - Adults GPS watch is water-resistant for everyday wear, including in the shower, as well as hand washing, light rain and sweat. It is not designed for swimming or full immersion.
How long does the battery last?+
A full charge lasts through a 24-hour wear cycle. Most customers top it up in the charging cradle for around 2 hours a day. Please avoid leaving it on charge overnight to keep the battery healthy.
Do I need WiFi or a landline?+
No. The Go - Adults GPS watch uses the mobile network and includes GPS, so it works anywhere in the UK with a mobile signal — indoors, outdoors and on the move.
How do I get further help?+
Our UK-based team is happy to walk you through anything to do with your Go - Adults GPS watch. Give us a call on 0800 688 9961 or visit our contact page.