It is a personal alarm that knows roughly where it is. Alongside the SOS button, the device carries a GPS receiver and a mobile SIM, so when an alert is raised it can both make the call and share a location with the people responding to it.
That combination is what makes it mobile. There is no base station in the hallway and no phone socket involved — the device itself is the connection, so protection travels with the wearer rather than staying in the house.
Our Go watch and One pendant both work this way, with 24/7 UK monitoring. Junior is different: the kids' GPS watch is family monitored via the TrueKare app, with location tracking and SOS to designated family contacts only. Junior is not connected to the 24/7 monitoring team.
A base unit is plugged in at home and connected to a phone line. A pendant triggers it within range of that base unit. Reliable indoors, but protection generally ends at the boundary of that range — and it depends on keeping a phone line.
The device calls our monitoring team itself over the mobile network and shares its location. No base unit, no phone line, and the same cover on a walk as in the living room. See personal alarms without a landline.
In an emergency, the hardest question to answer is often the simplest one: where are you? Somebody who has fallen on an unfamiliar footpath, or who feels too unwell to think clearly, may not be able to say.
When an alert reaches our monitoring centre, the device's location appears alongside the wearer's file. Our operators use it to guide a relative, a key holder or the emergency services to the right place, and they keep talking to the wearer while they do it.
Nominated family members can also check the device's location in the TrueKare app at other times — useful for reassurance rather than surveillance, and always with the wearer's knowledge.
Genuine features of the Go watch and One pendant.
Press and hold the SOS button and the device calls our 24/7 UK monitoring team automatically — no phone required.
A speaker and microphone in the device allow hands-free conversation with our operator, even if the wearer cannot get up.
Automatic fall detection is included as standard, though no system can detect every fall. Read more about fall detection alarms.
A SIM is included in the plan with nothing to top up, so the device connects over the mobile network wherever there is coverage.
Nominated contacts can check location and alert history in the TrueKare app. More on how we locate you.
Both devices are IP67 water resistant against everyday rain, splashes and temporary water exposure, and need only a regular top-up on the charger.
Walks, allotments, dog walking, buses, the shops, visiting family. Anything beyond the front door is where a mobile alarm earns its place.
When relatives are not nearby, being able to see a location and know a UK team will answer changes the calculation entirely.
Households that have dropped the phone line, or never had one, can use a mobile GPS alarm without adding anything back.
Anyone working or travelling alone who wants a discreet way to raise help with a location attached.
Same monitoring, same GPS, same fall detection. Different way of wearing it.
Best suited to: people who prefer the wrist, and who want health and wellbeing tracking alongside SOS.
(Pendants may vary)
Best suited to: people who want a single, simple device around the neck or in a pocket.
Our monitoring centre is staffed 24 hours a day, 365 days a year by trained UK operators. When a call arrives they already have the wearer's details, health notes, key-holder information and contact order on screen, along with the device location.
They talk to the wearer first, then act: reassurance and a follow-up, a nominated contact sent round, or 999 with the location and medical notes passed over. They stay on the line until help is with the wearer.
Step by step: how monitored personal alarms work. Choosing for a relative? Personal alarms for older people.
The device contains both a GPS receiver and a mobile SIM. When the SOS button is pressed, or fall detection triggers, it calls our 24/7 UK monitoring team over the mobile network and passes its location with the call. An operator answers, speaks to the wearer hands-free and arranges the right help.
It works wherever there is usable mobile coverage for the network the device is using. That covers the vast majority of everyday places — homes, gardens, high streets, parks and most travel routes — but signal is never universal, particularly in remote countryside or deep indoors. If you are unsure about a specific area, our team are happy to check with you before you order.
No. There is no home broadband or Wi-Fi requirement, and no phone line to plug into. The SIM is included in the plan, so there is nothing to top up.
Yes. Nominated family members can use the TrueKare app to check the device's location, battery level and alert history, with the wearer's knowledge. Our operators also see the location whenever an alert is raised.
The device dials our monitoring centre and switches to hands-free speech. An operator identifies the wearer, sees the location and the notes on file, then contacts a family member, a key holder or the emergency services as needed — and stays on the line until help arrives.
Usually close enough to direct help to the right place, but accuracy is not fixed. It varies with satellite signal, mobile network availability, dense buildings, tall trees and being deep inside a building. That is why our operators always talk to the wearer as well as reading the location.
If you want cover beyond the front door, a GPS personal alarm is the place to start. Our UK team will happily talk through coverage and devices before you commit.
Phone lines open Mon–Fri, 9am–5pm. Go and One: 24/7 monitoring, 365 days a year. Junior: family monitored via the app only.
