Get in touch with our UK team
Choosing a kids' GPS watch, setting up a device for a loved one, or need technical help with your Junior, Go or One device? Our friendly UK-based team is here to help.
Call us
The fastest way to reach us. Our team can answer questions, take orders, update your account details and provide technical support.
0800 688 9961Mon–Fri, 9am–5pmEmail us
Prefer to write? Send us an email and we'll come back to you the same or next working day.
customerservice@medialarm247.co.ukOpening hours
- Customer service: Monday – Friday, 9am – 5pm
Our monitoring team responds to Go and One alerts 24/7. Junior is family monitored via the TrueKare app only and is not connected to that team.
Where we are
MediAlarm 247 is a UK-based personal device service. Go and One monitoring calls are handled by trained UK responders. Junior SOS goes to designated family contacts only.
Office & returns addressUnit 5, 17 Cobham Road, Ferndown, Dorset, BH21 7PE
Please send returned devices to this address only — not to our registered office.