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Help & Advice
Frequently asked questions
Everything you need to know about MediAlarm 247 — from choosing the right personal device to using it day to day. Can't find what you're looking for? Our UK-based team is a phone call away on 0800 688 9961.
Before you order
How personal devices work, what's included, coverage, and choosing the right plan.
Read FAQsAfter you order
Managing your account, updating your details, payments, refunds, and changing your plan.
Read FAQsTechnical support
Setup, charging, water resistance and troubleshooting for the Go - Adults GPS watch and One - GPS Pendant.
Read FAQsContact us
Talk to our UK-based team by phone, email or live chat — phone lines are open Mon–Fri, 9am–5pm; live chat is 24/7.
Read FAQs