Choosing the right personal device

No. Junior is family monitored via the TrueKare app only. Its SOS contacts designated family, not our 24/7 monitoring team. Go and One include professional 24/7 UK monitoring.

A personal device is a wearable pendant or watch with an SOS button. Go and One connect to our trained UK care team, who can speak with you and arrange support. Junior connects to designated family contacts and is family monitored via the TrueKare app only, not our monitoring team.

Monitored personal devices such as Go and One are also known as lifelines, carelines, panic buttons or telecare devices: they connect you to a monitoring team. Junior is a different, family monitored kids' GPS watch and does not connect to that team.

No. Our devices are designed for the digital switchover and connect using the mobile network via a built-in SIM. You don't need a landline — and there are no extra bills for calls or connectivity.

Yes. Our UK-based response team is trained, vetted and works to the standards set out by the Telecare Services Association. Every call is handled by a knowledgeable, calm professional ready to help.

Go and One include fall detection, using sensors to recognise the pattern of a hard fall. If a fall is detected, an alert can be raised to our monitoring team. It cannot detect every fall; press the SOS button yourself whenever you can. Junior is family monitored via the app and does not raise alerts to our team.

Go and One cost £32.99 a month, £89.99 every 3 months, or £299.99 a year (from £24.99 a month). Junior costs £15.99 a month, £45.99 every 3 months, or £179.99 a year (about £15 a month). There are no long contracts, no setup fees and no hidden charges. Call us on 0800 688 9961 and we'll help you choose the right plan.

No. There is no setup fee. Your device and account are prepared as part of getting your service ready, so everything is ready to use from day one.

Yes — you can order a personal device for a parent, partner or relative. As long as you have their permission, you can complete the process on their behalf and provide their details when we set up the service.

Go and One raise a call to our trained UK care team, who speak through the device and arrange support from family, caregivers or emergency services as needed. Junior SOS calls designated family contacts only; Junior is not connected to our monitoring team.

For Go and One, a trained UK-based responder can access your details, health information and emergency contacts. For Junior, designated family contacts respond; family manages the watch through the TrueKare app, not our monitoring team.

For Go and One, tell our responder it was a mistake and we'll confirm you're safe before ending the call. For Junior, tell the family contact who answers; Junior does not call our monitoring team.

Our Go watch and One pendant are IP67 water resistant, designed for everyday rain, splashes and temporary water exposure. They are not completely waterproof, so we recommend minimising unnecessary water exposure and avoiding swimming, bathing and prolonged submersion. The Junior watch handles rain, splashes and hand washing, but should be removed before showering, bathing or swimming.

In most cases, yes. A wrist-worn watch is often the most suitable option. If you have concerns, we recommend checking with your healthcare provider or the manufacturer of your pacemaker, and our team is happy to talk you through the options.

None of our devices need WiFi. Each device has a built-in SIM card and uses the mobile network to raise a call. Our watches and pendants also include GPS to help locate you during an emergency — so as long as there's mobile signal, your device will work.

Yes. Our wearable devices are battery-powered and continue to work as long as there is mobile signal, meaning you're still protected during a power cut.

Yes. Our Go - Adults GPS watch and One - GPS Pendant are designed for use anywhere in the UK with mobile signal. GPS helps our team locate you even if you're unable to explain where you are.

Very quickly. Once you order, your device is prepared and sent with free delivery. It will typically arrive within 3–5 working days, depending on processing and delivery times. When it arrives it's ready to use straight out of the box — most customers are set up in under 10 minutes with a quick test call. Our team is on hand to guide you through if needed.

Our devices work in most areas across the UK using the mobile network. If you're unsure whether signal in your area will be strong enough, please give us a call on 0800 688 9961 and we'll help you check.

Go and One have a professionally monitored service: a 24/7 UK responder speaks with you and arranges support when an alert is raised. Junior is family monitored via the TrueKare app only and is not connected to that response team.

The device is supplied for your use with the monitoring service and remains the property of Medi Alarm 247 Limited, so it should be returned when your service ends, in line with our Terms & Conditions. It arrives new, with a fresh battery, and has never been worn by anyone else.

Yes. Calls and SIM data are included when using your device as intended. Go and One connect to our care team. Junior's plan supports family-app monitoring and calls to family contacts only, not a connection to our 24/7 team.