Help with your Junior - Kids GPS Watch
Setup, charging, app pairing, calls and safety features for your Junior - Kids GPS Watch. Our UK support team is always a call away.
Phone lines open Mon–Fri, 9am–5pm.
How do I set up my Junior - Kids GPS Watch?+
1. Charge the watch fully using the included magnetic charger — a full charge takes around 2 hours. 2. Download the TrueKare app on your phone and create a family account. 3. Scan the QR code shown on the watch screen or enter the device ID to pair it. 4. Add trusted contacts and set safe zones in the app. The watch is then ready to wear.
How do I make a call or SOS alert on the Junior watch?+
Your child can swipe to choose a trusted contact and tap to call. They can press and hold the SOS button for 3 seconds to call the preset family contacts. Junior is family monitored via the TrueKare app only and is not connected to the 24/7 monitoring team.
Does the Junior watch support video calling?+
Yes. The Junior watch supports two-way video calling with approved family contacts through the TrueKare app. Both the watch and the contact's phone need a good mobile or WiFi signal for the best experience.
How does GPS locating work?+
The Junior watch uses GPS, WiFi and mobile network positioning to show its location in the TrueKare app. Location updates automatically and can also be refreshed manually from the app map screen.
Can the Junior watch get wet?+
The Junior watch is water resistant for everyday splashes, hand washing and light rain. It is not designed for swimming or full immersion, so we recommend removing it before bath time or swimming.
How long does the battery last?+
Battery life depends on how often calls, video calls and location updates are used. We recommend charging the watch every night so it is ready for the day ahead.
How do I get further help?+
Our UK-based team is happy to walk you through anything to do with your Junior - Kids GPS Watch. Give us a call on 0800 688 9961 or visit our contact page.