MediAlarm247 – TERMS & CONDITIONS

Last Updated: 18/02/2026

These Terms & Conditions (“Terms”) apply to all MediAlarm247 devices, monitoring services, subscriptions, communications, and our website (the “Services”).

By purchasing, activating, enquiring about, or using our Services, you agree to these Terms.

If you do not agree, you must not use our Services.

These Terms are written in clear, plain English so they can be understood by customers and their families.

1. About Us

Medi Alarm 247
ALUM HOUSE

5 ALUM CHINE ROAD

WESTBOURNE

BOURNEMOUTH

DORSET

BH4 8DT

Customer Support: 0800 688 9961

Email:hello@medialarm247.com

2. Definitions

• “We”, “Us”, “Our” means MediAlarm247.
• “You”, “Your”, “User” means the customer or service user.
• “Device” means any MediAlarm247 pendant, watch, or personal alarm equipment.
• “Monitoring Centre” means our UK emergency response centre.
• “Emergency Contacts” means the people you nominate for us to contact.
• “Service Plan” means the subscription you choose for monitoring services.

3. What We Provide

3.1 The Device allows you to request help through the SOS button or, on supported models, automatic fall detection.

3.2 When an alert is received, our Monitoring Centre uses the information you provide, including medical details and access instructions, to respond appropriately.

3.3 Depending on the situation, we may:

• Contact emergency services (999/112)
• Contact your Emergency Contacts
• Contact both

3.4 Our Monitoring Centre operates 24 hours a day, 365 days a year.

3.5 We provide a monitoring and response support service only. We do not provide medical advice, diagnosis, or treatment.

4. Communication & Consent to Contact

4.1 Express Consent

Where you provide your contact details through our website, Facebook or Instagram Lead Forms, or other direct interaction with MediAlarm247, and you have clearly opted in, you provide your express consent to receive communications from us via:

• Telephone, including automated dialling systems
• SMS text messages
• WhatsApp
• Email

4.2 Nature of Communications

Communications may relate to:

• Your enquiry
• Service updates
• Safety alerts
• Billing notifications
• Promotional offers relevant to your enquiry

4.3 Service Messages

Essential service-related communications, including alarm alerts, battery notifications, billing issues, or safety updates, may be sent even if you opt out of marketing messages.

4.4 Opt-Out Rights

You may opt out of marketing communications at any time by:

• Replying STOP to SMS or WhatsApp
• Clicking “Unsubscribe” in emails
• Calling 0800 688 9961

4.5 Carrier & Platform Liability

We are not responsible for delays or failures caused by:

• Mobile network providers
• Internet outages
• SMS carriers
• WhatsApp platform restrictions
• Third-party messaging providers

5. Your Responsibilities

You agree to:

5.1 Provide accurate and up-to-date personal, medical, and emergency contact information.

5.2 Inform us immediately of changes to your address, medical conditions, or Emergency Contacts.

5.3 Keep the Device charged and in good working condition.

5.4 Test the Device at least once per month.

5.5 Ensure your property has sufficient mobile signal coverage.

5.6 Use the Device only for genuine emergencies or safety-related communication.

5.7 Ensure any Emergency Contact has given permission for their details to be shared with us.

5.8 Not use the Device for hoax calls, false alarms, or non-emergency misuse. Repeated misuse may result in suspension or termination of the Service.

6. Limitations of the Service

6.1 Fall detection technology is an aid and is not 100 percent accurate.

6.2 Device performance depends on:

• Mobile network coverage
• GPS accuracy
• Battery charge
• Environmental conditions

6.3 We cannot guarantee response times or availability of national emergency services.

6.4 The Device does not replace calling 999 directly where possible.

6.5 We are not responsible for failures caused by:

• Network outages
• Weak signal
• Tampering or misuse
• Failure to charge or test the Device
• Incorrect information provided by you
• Third-party infrastructure failures

7. Access to Your Property

7.1 You must provide safe access arrangements such as a Key Safe.

7.2 If access cannot be gained and safety is at risk, emergency services may force entry.

7.3 You agree that MediAlarm247 is not liable for repair costs resulting from forced entry by emergency services.

8. Subscription, Payments & Renewal

8.1 Subscriptions may be monthly, quarterly, or annual and are billed in advance.

8.2 By purchasing a subscription, you authorise MediAlarm247 to charge your payment method automatically on each renewal date unless cancelled.

8.3 We may suspend monitoring services if payment fails.

8.4 We will attempt to contact you before suspension.

8.5 You may cancel by contacting us. Notice periods may apply depending on your contract.

8.6 We will provide at least 30 days’ notice of any price changes.

8.7 Chargebacks and Payment Disputes

If you raise a chargeback or payment dispute with your bank or card provider for a valid subscription charge without first contacting us, we reserve the right to suspend services immediately.

Where a chargeback is found to be invalid and services were provided in accordance with these Terms, we may recover the disputed amount plus reasonable administrative or banking fees incurred.

8.8 We reserve the right to recover unpaid fees through appropriate legal or third-party recovery channels if necessary.

9. Returns, Cooling-Off & Cancellation

9.1 You have a 14-day cooling-off period from receipt of the Device.

9.2 To qualify for a refund, the Device must be returned:

• In good condition
• With all accessories
• Without damage beyond reasonable inspection

9.3 You are responsible for return shipping costs unless the Device is faulty.

9.4 After 14 days, refunds are discretionary and subject to your contract term.

9.5 If a rented Device is lost or returned damaged, a replacement fee of up to £120 may apply.

10. Liability

10.1 We take reasonable care in providing our Services.

10.2 We are not liable for injury, loss, or damage except where caused by our proven negligence.

10.3 We are not responsible for:

• Delays or failures of emergency services
• Inaccurate information provided by you
• Mobile network outages
• Third-party infrastructure failures
• Events beyond our reasonable control

10.4 Our maximum liability is limited to the total subscription fees paid in the 12 months preceding any claim.

10.5 Nothing excludes liability for death or personal injury caused by negligence, or for fraud.

11. Data Protection & Privacy

11.1 We process personal and medical information in accordance with UK GDPR and our Privacy Policy.

11.2 You consent to us sharing relevant safety information with emergency services or Emergency Contacts when necessary.

11.3 You confirm you have permission to provide Emergency Contact details.

12. Third-Party Services

12.1 Our Devices and communications rely on third-party networks and technology platforms.

12.2 We are not responsible for service interruptions caused by these third parties.

13. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our website.

Continued use of the Services constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be handled by the courts of England and Wales.